Q. How do I login to the usage system?

A. In order to access the usage reports, you must have a CSA Illumina username, and password. Because login is IP authenticated, you must also have an IP address. In order to access the reports from a remote location, we require local validation using either a proxy server or a restricted access page. If your university utilizes a proxy server for remote access, we can add your proxy IP to your account. Go to http://usage.csa.com/usage/usage.php to login to the usage system.

Q. How frequently is the data updated?

A. Usage data displayed is from two days before the current date.

Q. Why am I not seeing any data for my usage?

A. If your account has no reported usage the reports will not display any data. Instead, a message will be displayed alerting that there is no reported activity.

Q. How far back can I get usage data?

A. Usage data is available for the current year (2009) and the past two full years.

Q. How are Signons, Searches and Queries counted?

A. Signons: The number of times a person successfully logs into the CSA Illumina Interface (CSA account). Each time a person accesses the CSA Illumina platform with a username and password or clicks on a login link, CSA counts this as one SignOn.

Searches: A search is counted each time a person clicks on the "Search" button.

Queries: The number of databases searched for a single search is counted as queries. Since it is possible to query multiple databases for a single search, the query number is usually higher than the number of searches. For example, if a user is searching 3 databases when he/she clicks on the search button, it is counted as 1 search but 3 queries.

Q. Who do I contact if I have questions or problems with the usage reports?

A. Contact support@csa.com for any inquires or problems regarding the usage reports with a brief explanation of the problem, organization name and contact information.

Q. Who do I contact if I have forgotten my username and password?

A. The username and password used for usage reports is the same as your CSA Illumina username and password. You may contact technical support at support@csa.com if you forget your username and password. Please include organization name and contact information.

Q. What is COUNTER?

A. (Counting Online Usage of NeTworked Electronic Resources): Counter was developed to set industry standards to ensure that the usage information of online products and services are measured in a credible, consistent and compatible way. For more information on COUNTER visit http://www.projectcounter.org/code_practice.html

Q. Can I export usage data?

A. CSA usage reports can be exported in HTML or Excel format. COUNTER compliant usage reports can be exported in HTML, HTML Excel, Excel, CSV, and XML.